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Location & contact

The route planner helps you to plan your trip. Click on "Route planner" on the map below to calculate your optimal route to the Hapimag address.

Transfer prices

Would you like to travel straight to the resort from the airport? We would be happy to organise your transfer. The price is based on a single trip and is per vehicle with a maximum number of passengers. The vehicle may be a taxi, limousine or bus.

Please note that space for luggage is limited per person. One piece of luggage per person is included in the price. Should you require any additional luggage or bulky items such as a golf bag or pushchair, please include this information in the booking form. It is possible that additional transportation costs will be incurred as a result.

Price valid from 01.04.2018 - 31.03.2019

Standard price of transfer per leg and vehicle:

Vehicle for up to 4 passengers: EUR 42.–
Prices in euro incl. VAT

Price valid from 01.04.2018 - 31.03.2019

Standard price of transfer per leg and vehicle:

Vehicle for up to 4 passengers: EUR 44.–
Prices in euro incl. VAT

Travel time per leg:

approx. 30 minutes

Transfers can be booked up to 72 hours before arrival.

Book a transfer

Would you like to travel straight to the resort from the airport? We would be happy to organise your transfer. The price is based on a single trip and is per vehicle with a maximum number of passengers. The vehicle may be a taxi, limousine or bus.

Please note that space for luggage is limited per person. One piece of luggage per person is included in the price. Should you require any additional luggage or bulky items such as a golf bag or pushchair, please include this information in the booking form. It is possible that additional transportation costs will be incurred as a result.

Price valid from 01.04.2018 - 31.03.2019

Standard price of transfer per leg and vehicle:

  • Vehicle for up to 4 passengers: EUR 102.–

Prices in euro incl. VAT

Price valid from 01.04.2018 - 31.03.2019

Standard price of transfer per leg and vehicle:

  • Vehicle for up to 4 passengers: EUR 104.–

Prices in euro incl. VAT

Travel time per leg:

approx. 1 hour

Transfers can be booked up to 72 hours before arrival.

Book a transfer
  • Getting there

    » Hire car

    Book a hire car

    » Car

    From Tenerife South Airport (approx. 90 km):
    Motorway towards Santa Cruz TF-1. Approximately 55 km from the airport, after the town of Candelaria, get in the right-hand lane. Cross the bridge over the TF-5 and drive uphill. After approximately 5 minutes (Ikea and Alcampo shopping centre on your left), get into the left-hand lane towards La Laguna/Puerto de la Cruz TF-5 (long, underground right-hand bend). Continue in the direction of Aeropuerto Norte/Puerto de la Cruz TF-5, as far as Puerto de la Cruz, take Exit (Salida) 32 towards Puerto de la Cruz/El Rincón/Martiánez TF-31. Follow the road to the exit on the right to El Botánico/Parque Taoro/Loro Parque TF-312 (cross the bridge). Continue approximately 1.5 km on the Carretera del Botánico main road until you see the Cepsa petrol station on the left. After the petrol station (before the pedestrian crossing), turn left into the steep uphill road (Calle de Bélgica). The Hapimag residence is located after approx. 300 m on the left.

    From Tenerife North Airport (approx. 25 km):
    Take the motorway Norte towards Puerto de la Cruz as far as Exit (Salida) 32 for Puerto de la Cruz/El Rincón/Martiánez TF-31, then continue as described under "From Tenerife South Airport".

  • Arrival outside reception opening hours

    ​If you arrive outside of reception opening hours, we will leave the key card for your holiday apartment for you.

    1. You will find the Digibox to the right by the door of the reception.
    2. Enter the last 5 digits of your membership number and press the # button. Your membership number is on the booking confirmation.
    3. Take out the key card and use it to open the main entrance. The key card also gives you access to your holiday apartment.
    4. Further informations are available for you in your holiday apartment.
  • Additional information
    • Additional beds (extra persons) are not allowed in the apartments.
    • If you arrive outside of reception opening times, you will be received by a Digibox. To open it type in the last 5 digits of your membership number. Remove your keychain from the Digibox.
    • Pets: Hapimag is obliged to abide by the following strict legal regulations: You are not allowed to bring animals into swimming pool facilities or public buildings (e.g. shops, restaurants). Animals are not allowed on public transport or transfer buses.
    • Please note that there is an increased rate of theft in holiday regions, especially the theft of cars, luggage, valuables and cash. Tricksters are more prevalent. We recommend that you check your insurance cover before travelling.
Railway station
  • bus station (2 km)
Plane
  • Tenerife North (25 km)
  • Tenerife South (90 km)
Transfer
  • Transfers can be booked by contacting the Service Line on 00800 3030 8080 (alternatively +41 58 733 70 10) or
    directly in the resort
GPS coordinates
  • N 28° 24' 38"
  • W 016° 32' 42"
  • height sea level

We are here to help you. On site or by telephone. We look forward to hearing from you, to welcoming you and looking after you as our guest. We will be happy to help and advise you to ensure that your stay is an unforgettable experience

Resort address

Hapimag Resort Puerto de la Cruz
Calle de Bélgica 31
38400 Puerto de la Cruz
Spain
puertodelacruz@hapimag.notexisting@nodomain.comcom
Tel.: +34 (922) 36 86 70
Fax: +34 (922) 36 86 71

Tourist Information

Oficina de Turismo
Las Lonjas s/n
38400 Puerto de la Cruz
Spain
Tel.: +34 (922) 38 60 00
Fax: +34 (922) 38 47 69

Opening times reception

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
08:30-12:00 08:30-12:00 08:30-12:00 08:30-12:00 08:30-12:00 08:30-12:00 09:00-12:00
17:00-20:00 17:00-20:00 17:00-20:00 17:00-20:00 16:00-19:00