Number of holiday apartments: 44 (2x 1-room, 33x 2-room, 9x 3-room holiday apartment)
Services: Room service, breakfast offer, day pass for gym and spa, babysitting offer, cooperation with language school, sale of bread rolls, Ravensburger game package, ticket sales
Interior: Inspired by the colours and motifs of the flora and fauna of the nearby Hyde Park, the apartments feature elegant furniture as well as wallpaper and bathroom tiles in typical English style
Infrastructure: Courtyard, Reception/Lobby, Honesty Shop & Bar, Air conditioning, Dishwasher, Washing machine and dryer
Renovations: 1994 - 1998 first total renovation, 2017 - 2021 second total renovation
Building: Typical Victorian Grade II listed building with white façade and large windows
We like it!
We had already visited the resort a few times before the renovation. The new apartments look just great. We wish we could have taken the chic furniture home ;-)
Mr. and Mrs. Allan
Welcome to London
I am particularly proud that guests can now benefit from additional services and an improved infrastructure.
Francesca Torchiana, Resort Manager
After a three-year renovation process, guests can hardly wait to visit the fully renovated resort. And so does the Resort Manager Francesca Torchiana , who is very much looking forward to the reopening. She told us shortly before the reopening what she is most looking forward to and what surprises and innovations she has in store for the guests.
Francesca, soon your resort will be full of guests again. What have you experienced in the last three years?
These three years have been full of different experiences. Since the closure of London, I have helped the company in other resorts. I spent time in Paris, Bowness-on-Windermere and Edinburgh and helped the team in Cavallino with the pre-opening of the resort. Of course, I also visited London on a regular basis, where I supported the project managers with inputs and advice from a guest point of view. Last but not least, during this time I became a mum for the first time.
A renovation is always a challenge. What difficulties did you have to deal with?
During the construction work itself, the actual complexity of the building came to surface. Another challenge was the cooperation with the local authorities. The building is a listed building and the regulations are therefore particularly strict. In addition, the cooperation with the general contractor had become very difficult during the works, which lead to an end of contract with them in September 2019. And last but not least, the Corona pandemic also caused further difficulties. The lockdown had delayed the construction plan and it was difficult at the time to get enough team members on site.
But surely there have also been special joys, right?
Absolutely. Overcoming all these challenges as a team and moving forward with the project was a great joy for all of us every and each time. One of the best moments was certainly when Hapimag was able to take over the management from the general contractor in September 2019 and lead the full project. And for me personally it was always a highlight to travel to London. I was able to see the changes and progress first hand.
How satisfied are you with the result?
I am extremely satisfied and very, very happy. The resort now has a stylish, elegant, yet functional and comfortable character. The "Sense of Place" design concept is based on the location of our resort right next to Hyde Park. The local design company "twenty 2 degrees" was inspired by the colours and motifs of the flora and fauna of Hyde Park and complemented it with local culture and tradition. Elegant furniture, wallpaper and bathroom tiles in a typical English style, and the combination is very stylish. I am also particularly proud that guests can now benefit in addition to an improved infrastructure of additional services
Tell us, how has the infrastructure changed?
The holiday apartments now have air conditioning and dishwashers and offer much more comfort. This is also because the layout of the holiday apartments has been restructured and more features have been added to fulfill our guest needs. There are now 44 instead of 45 holiday homes, but they offer more space. We now also offer the Premium category - for apartments that have a better view and more light - and more 3-room apartments for families. In order to give our guests a warmer welcome and have a more direct and personal contact, we have deliberately designed the lounge to be open and equipped the reception with two desks including seating. The new Honesty Shop & Bar also offers comfort and a better service and we have a brand new courtyard , perfect to rest far away from the hustle and bustle of the city.
And what do the new services look like?
Firstly, we have improved and extended our existing services such as ticket sales or city tour booking. For example, we now also book seats for musicals or theatres and organise bike tours. In addition, we have completely new services such as our babysitting booking service or reduced language school offers: the courses are available in the school just around the corner or private lessons in the guest own holiday fapartment. I am particularly proud of our new and very varied delivered room service; our guests can use it 24 hours a day, seven days a week. Orders can be placed over the telephone, delivered directly to the apartment and paid for via the Hapimag final invoice.
Bigger space and a babysitting service - the London resort is becoming more family friendly. What else can families look forward to?
Families are very important to us, that's right. We've always had a lot of families visiting us, so we wanted to improve the service for them. From high chairs and cots to pushchairs and baby carriers, families should not miss anything.
And what are you looking forward to most?
What I missed most was my team. I am very happy to finally work with them againl. But I also missed the interaction with the London guests. I can't wait to greet our shareholders and members with a warm "Welcome to London" . Above all, I am curious to see how our regular guests will react to the new face of our resort.
Many thanks for the insights, dear Francesca and “break a leg” for the reopening.
Renovations - thanks to annual charges
The unique community allows Hapimag to continuously invest in the infrastructure of the 57 resorts - the annual charge makes this possible. A large part of the annual charges is used for renovations.
Francesca's secret tips for London
Tower Bridge, Big Ben, Buckingham Palace - London's travel guides are packed with interesting sights not to be missed. If you want to experience London in a different way, it is best to follow the tips of Resort Manager Francesca Torchiana. She will tell you her very personal favourite places and activities in England's capital away from the big tourist streams.
Lemon Curd - the typical English jam
British cuisine does not exactly have the best reputation. Often wrongly, we think. The best example is the lemon curd, which is much loved by the British. The sweet and sour spread has been an integral part of the English tradition since the early 19th century. Whether on breakfast bread, at tea time or as a filling for cakes, biscuits and tarts, the Lemon Curd is wonderfully versatile. And the best thing about it: With our recipe it is prepared in no time. Enjoy!
150 g sugar
1 pck. vanilla sugar
60 g butter
Wash and dry the lemons well. First grate the peel finely, then squeeze the juice.
Slowly heat the lemon juice and zest together with the sugar and vanilla sugar in a pot at medium heat, stirring constantly with a whisk. Melt the butter in it and add a pinch of salt.
Stir in one egg after the other and let the mixture thicken carefully (not too hot, otherwise the eggs will curdle) until the first bubbles can be seen on the surface.
Remove the Lemon Curd from the heat and pass it through a fine sieve. Cover and let it cool down.
Pour the cooled lemon curd into a jar and store in the fridge.