New booking conditions and the “Flex Option”

17.03.2021 – Starting on 1 November 2021, new conditions affecting your holidays plans will come into force: You will be able to book with the attractive “Flex Option”, short-term rebookings are possible without losing points and the cancellation terms are much more relaxed than they were before the Corona crisis.

Your possibilities:


  • The “Flex Option” allows free cancellation up to 1 day before arrival

  • A and B season: free cancellation up to 91 days before arrival

  • C and D seasons: free cancellation up to 8 days before arrival

  • Valid for arrivals as of November 1th 2021 


We aligned ourselves with the needs of our shareholders and took market and data analyses into consideration.

Tina Pally, Operations Analysis

As the saying goes... A crisis always offers opportunities. With that in mind, we decided to use this time to adjust Hapimag's booking conditions for a “post-corona period”. While we had always focused on the needs of our shareholders and new customers, we now also included market conditions for a comprehensive evaluation.

Terms and conditions affecting your holidays plans starting on 1 November 2021:

A and B seasons:
You can now cancel free of charge up to 91 days before arrival. After that you will lose 50 % of your points. Previously, you would have lost 25% of your points from 180 days before arrival and 100% of your points for cancellations at short notice.

C and D seasons:
In the C and D seasons you can cancel free of charge up to 8 days before arrival. If you cancel later than 8 days before arrival, there is a 50% loss of points.

It is now possible to rebook to another Hapimag resort for the same travel period without losing points. Furthermore, you can of course switch to a different apartment or houseboat category within the resort during the same travel period. 

The new “Flex Option”:
You have the option of including the new Flex Option when booking. With this option you can cancel your stay free of charge and without giving any reasons up to one day before arrival. For this service, you pay surcharge of 15% to the resort’s local charges. And only when you actually arrive for your holiday. You can book the Flex Option for arrivals starting on 1 November 2021, but for the time being only via the Service Line. We are working on making this option available to you as soon as possible as part of the booking process on

The adjusted conditions can be found on page 131 of the new Booking Information.  With the publication of this Booking Information, the period from November 2021 to October 2022 is now available for bookings.

Do you have any questions or would you like more information?

Just give us a call. We’re here for you. Telephone: 00800 3030 8080 (alternatively: +41 58 733 70 10) or use the contact form.