Holiday

More freedom: the new booking conditions

29.09.2021 – Find out the most important details of the rebooking and cancellation policies from 1 November 2021. There is a special focus on the new “Flex Option”. With the Flex Option, you can cancel your booking free of charge up to 1 day before arrival.  

Holiday plans can change quickly. This is why we’ve made the new booking conditions much more flexible.

Tina Pally, Operations Analysis

At a glance

  • “Flex Option”: allows free cancellation up to 1 day before arrival 

  • Standard for high season: free cancellation up to 91 days before arrival 

  • Standard for low season: free cancellation up to 8 days before arrival 

  • Rebooking to another resort for the same dates: always free of charge.

Cancelling during high season

Have you booked for the A or B season? Then you can cancel free of charge up to 91 days before your planned arrival date. Cancel later, however, and you lose half of your reserved residence points (previously this was 180 days and a loss of points of between 25 and 100%).
 

Cancelling during low season

Have you booked for the C or D season? Then you can cancel free of charge up to 8 days before your planned arrival date. Cancel later, however, and you lose half of your reserved residence points.
 

New “Flex Option”

Are your holiday plans still up in the air? Then you can opt for the new Flex Option.

  • With the Flex Option you have complete freedom, and can cancel free of charge up to 1 day before arrival. 

  • You do not lose any points if you cancel.

  • 15% of the local charges are invoiced for this flexibility, though only once you start your holiday. The invoice is settled at the resort upon departure.

  • On our new booking platform you can add the Flex Option directly at the time of booking, or contact the Service Line 00800 3030 8080 (alternatively: +41 58 733 70 10) or by mail [email protected]. The Flex Option can only be added at the time of booking.

  • The Flex Option offers you additional security during your stay: If you have booked the Flex Option and have to leave early, you will be charged the local charges and 50% of the points for a maximum of 7 of the remaining days.

Rebooking

Do you have to rebook at short notice, but would still like to spend your holiday at another Hapimag resort? There’s no charge. The same applies to a change of holiday apartment within the same resort.

Details of the booking conditions can be found in the help section.


Fancy a holiday?

Book now

Do you have any questions?

You can find answers to the most frequently asked questions about booking conditions in our help section.

Just give us a call. We’re here for you. Telephone: 00800 3030 8080 (alternatively: +41 58 733 70 10) or use the contact form.