Quality

Quality management is as important to Hapimag as friendliness is to reception staff. The company knows that quality in the area of sales and booking, as well as at the resort, helps it achieve its primary objective: fulfilling holidays for satisfied members.

Ensure quality by asking questions

To find out about the sort of impression Hapimag creates to the outside world the company regularly asks the opinion of its members. This survey, known as the "Q-Monitor", can be sent, filled out, and then returned via e-mail. These representative results indicate the areas in which Hapimag can make quality improvements.

Faster process at the resorts

The resorts require a fast and direct means of gathering the various impressions of its visitors. A small separate questionnaire is therefore laid out at each resort and the results of this questionnaire can be used by the Resort Manager for the immediate implementation of measures as part of the continuous process of improvement (KVP).

  • Risk Management

    Hapimag has its own system of evaluating possible risks – and is prepared.

    More

  • Certificates

    Whether a blue flag, wellness or architecture – Hapimag is certified.

    More


Apartment bookings and houseboats:
+41 (0)41 767 87 21

Apartment bookings with flight, hire car or transfer:
+41 (0)41 767 87 22

Tandem Tours:
+41 (0)41 767 87 24

Product information:
+41 (0)41 767 87 27

Member information:
+41 (0)41 767 87 28

Please wait... Please wait...