Points

No. If you would like to change the debiting sequence of the points for an existing booking that is still valid, please contact the Holiday Service by telephone or by e-mail.

Tel.: +41 (0) 41 767 80 10
holidayservice@hapimag.com

• Share points are always high-season points (A share).
• Holiday World Visas and Holiday Passes consist of high and low season points, whereby 12 low season points are converted into high-season points every year. Low season points can be used only for bookings in the low season. (see points table in the booking information brochure)

Holiday points are valid for five years, including the year when the credit note was issued.

Holiday points that exceed the validity period (expiry points) can be used for holidays up to the 31st October of the sixth year. The last holiday start date is 31 October. Expiry points cannot be extended.

• The Hapimag arbitration board is authorised to act accordingly to enforce the decision, e.g.
• block the account of the member who has violated any agreements made
• transfer residence points back to the seller
• cancel confirmed bookings
• exclude a member from the points exchange
• or take any other appropriate measures.

1. Go to the "Points kiosk" menu and click on "Points request"

2. Click on "Submit points offer".

3. Select the product / expiry year relating to the points you wish to offer. Only transferable points (i.e. not low season points) are displayed.

4. Select the number of points that you wish to sell (all available points are displayed for each product). Pay attention to the expiry year. Remember that other points are not available (e.g. for bookings, transfers) while the member is offering points in the points kiosk.

5. Enter the price for each point (prices in euros only).

6. Select your "Trading language"

7. You can specify your bank details, which are passed to the purchaser once he accepts your offer.

8. Enter as many contact details as possible under "Contacts". Do not enter the country code with your telephone number because the system determines this automatically when the sale / purchase is made. Please bear in mind that changes to your contact details cannot be saved. If your details have changed permanently, please change them under the heading "Address" in the "My account"menu. If you want to change your contact details for this offer only, you can do this here.

9. Enter the duration of the advertisement and click on "Next".

10. Once all the details of the offer are correct, click on "Save points offer".

11. You offer is now confirmed. Click on "Print" to print out this confirmation.

1. Click on the "My sales / My purchases" menu

2. Click on the corresponding offer / request ("Advertisement number" column) that you would like to cancel.

3. Check whether you have selected the correct offer / request.

4. Click on "Cancel entry". You are asked again for confirmation as a precaution!

5. A window appears with the message "Your entry has been cancelled".

6. The entry is cancelled.

7. You can only cancel advertisements whose status is "active".

Unfortunately, this is not possible. Points kiosk participants and selling or purchasing members must agree on the method used for transferring the money and the date when the transfer should take place.

Hapimag accepts no liability for transactions managed by participating members. If the two parties disagree, the conditions of participation stipulate the need for arbitration.