No, since the new reservation system allows the flights to be booked in good time.
If an event covered by insurance (in accordance with the insurance terms) occurs with points insurance, please send the cancellation confirmation with the attestation to the following address:
Europäische Reiseversicherungs AG
Steinengraben 28
CH - 4003 Basel
Tel: +41 (0)61 275 27 27
Fax: +41 (0)61 275 27 30
No, an entry in the waiting list is not binding and the cancellation is therefore free of charge.
On the first working day (including Saturday) of the following month, 2 booking months are opened:
February = Booking months of September / October
April = Booking months of November / December
June = Booking months of January / February
August = Booking months of March / April
October = Booking months of May / June
December= Booking months of July / August
It is not possible to say which is the best booking method due to the different options You can send booking requests in writing in advance. However, these will not be dealt with until 8.00 on the first booking day after the request is received, as for all booking methods. As well as dealing with bookings in writing, our employees also deal with telephone enquiries. Members can also make online bookings.
You can book when you like. However, it is advisable to make a booking as early as possible (when bookings open) if the holiday resort is very popular and during the school holidays (e.g. for families with school-age children).
Yes, as well as the size of the apartment, you must also decide on the desired category.
Yes, because the costs for a change of linen and final cleaning, etc. are incurred twice. In this case, when you make your booking, you accept the local charges published in the booking information brochure.
If all apartments are booked for the desired date, the next possible day of arrival is shown as an alternative. When make online bookings, we recommend that you enter a date one or two days before or after the desired day of arrival, since at some holiday destinations, several arrival days are possible.
In the secure login area http://my.hapimag.com, select the "My holiday" menu and then the "Apartment booking summary" submenu. Click on the reservation number to enter the booking screen, where you can change the provisional booking into a definite booking using the "Confirm booking" button.
In the secure login area http://my.hapimag.com, select the "My holiday" menu and then the "Apartment booking summary" submenu.
Click on the relevant reservation number and confirm using the "Cancellation" button.
The provisional booking is cancelled automatically after three days. In the interest of all members, we would like to ask you to make a premature cancellation yourself or inform us (before the three day deadline is up) by telephone or e-mail.
It is possible to make two provisional bookings per membership no.
No, the provisional booking is only valid for the membership no. which was used to book it.
An entry can be made 7 to 8 months in advance in accordance with the booking period.
No, this is a non-binding offer for you.
It is possible to make two provisional entries on the waiting list per membership no.
You will only be notified if a waiting list entry changes to a provisional booking. The waiting list entry will be deleted without notification on the expiry date specified by you (at the latest 14 days before the latest possible date of arrival).
No, a waiting list entry is not binding for you and the cancellation is therefore free of charge.
How long is a waiting list entry valid?The waiting list entry is valid until the date specified by you, or at the latest until 14 days before the latest possible date of arrival. The entry is deleted automatically once this period has expired.
We recommend that you take into consideration tourism services such flights, transfer(s) or hire cars when deciding on the expiry date.
If the member account shows an insufficient number of points after the possibility to have an advance has been included, or if there is an unpaid amount outstanding is due to Hapimag by the member (payment default), it is not possible to change the provisional booking into a confirmed booking.
The entry expires automatically after the specified deadline (relative to the conversion date).
No. If you have selected several apartment categories or apartment sizes, the first available category or apartment size will be provisionally reserved for you. If you would prefer a different category or apartment size, you must make a new waiting list entry.
It does not make sense to select a longer length of stay, since there is very little likelihood of obtaining the desired booking.
In the secure login area http://my.hapimag.com, select the "Tourism services" submenu from the "My holiday" menu. Click on the "Order number" and you will see the detailed information for your booking.