Quality above all

Quality and Quality Management are taken very seriously at Hapimag: This includes quality when speaking to potential new members during sales presentations, when planning guests' stays, and when deciding upon on-site offers. The regular surveying of members provides information on how this quality is perceived and where improvements can still be made. On site, too, the responses of our members and guests upon departure provide important impetus for continually striving to improve on what has already been achieved.

• Ensure quality by asking questions

  To find out about how Hapimag is seen by the outside world, the company regularly asks the opinion of its members. Members can fill out the "Q Monitor" survey by e-mail. These representative results indicate the areas in which Hapimag can make quality improvements. Quality Management forms a permanent link in the chain of tourism-related procedures at Hapimag. The satisfaction of our members and increasing the efficiency of internal processes are our main aims.
  
  From 2006, new members are now interviewed by the sales agent after the consultation meeting to ensure that all core processes within Hapimag are integrated into the quality monitoring system.
  
  A specific number of members selected at random complete these surveys via e-mail and direct entry on web pages. The evaluations are regularly made available to the Executive Board and all relevant management staff with recommendations for improvement.