For members

The Hapimag Annual General Meeting (AGM) will take place on 25 April 2012 in the Waldmannhalle in Baar (Switzerland). Start: 09.00.

In 2012, the AGM will again be held in the Waldmannhalle in Baar, as the location has proven successful. The AGM is scheduled for Wednesday, 25 April 2012. New time: the AGM will start at 09.00. The invitation to the AGM and information on the organisation of the event will be sent to the shareholders at the end of March 2012.

Direct numbers

The direct numbers listed below are the quickest way to receive expert advice with regard to apartments, houseboats, flights, transfers, hire cars, and travel insurance.

For trips to:
Germany, France, Italy, Austria, Switzerland, Scandinavia and for cities and houseboats:
Telephone+41 (41) 7 67 87 21
Fax +41 (41) 7 67 80 90
servicecenter@hapimag.com

For trips to:
Greece, Spain, Portugal, Turkey, Morocco, USA and for travel services (flights, hire cars, transfers):
Telephone +41 (41) 7 67 87 22
Fax +41 (41) 7 67 80 90
servicecenter@hapimag.com

Booking

Online under access.hapimag.com or direct via the Service Center:
8 months before the start of the trip at the earliest
2 days before departure at the latest

Online reservations on day before departure are no longer possible. In such a case, the Service Center will be happy to help.

Flight enquiries

Prices and availability change constantly. Give us a call and we'll look for the best offer.

Advance reservation

It is possible that there will be no flights available at the time you reserve your apartment. In that case, your accommodation confirmation will be accompanied by a form for a provisional reservation. This airline reservation remains non-binding until flight times and prices are available.

Zero commission for scheduled and charter flights

There is now a charge for these services because the airline companies have dropped the commission for travel agencies. Hapitour is also affected by this decision. We have adjusted this service charge in line with the standard recommended levels on the market.
Book flights online

Transfers

Public transport (train, bus, taxi) is available at most airports. We offer organised transfers. If you book a transfer, you will be greeted at the airport and taken to the relevant address.

Hire car

We offer you exclusive special conditions for hire cars from AVIS and Holiday Autos.
Book hire cars online

Insurance

Our insurance offers are handled by Europäische Reiseversicherungs AG in Basel. We offer:

• Travel cancellation insurance (for travel services with SOS protection) 
• Hapicare 365 annual insurance (valid for all travel worldwide, with Hapimag or not) 
• Supplementary insurance (recovery costs in hospital)

Online Booking Portal

The password-protected Online Booking Portal is generally available 24 hours a day. At times, maintenance may result in some interruptions in service between 01.00 and 06.00 CET. There will also be occasional planned downtimes; we will give notice of these here.

Planned downtimes: At these times, the Online Booking Portal, the member area and members' MyHapimag profiles will not be available to members.

• End-of-month processing01.03.2012 02:00 - 06:00
• Reorganisation01.03.2012 02:00 - 06:00
• End-of-month processing01.04.2012 02:00 - 06:00
• Reorganisation15.04.2012 02:00 - 06:00
• End-of-month processing01.05.2012 02:00 - 06:00

Opening times Service Center

Opening times Product Service

The offices are closed on Sundays and the following days 

The offices are closed from 14.00 on the following days

A booking period is opened on the 1st workday of each even month eight months in advance of the respective month. In each booking period, only stays that end by the 3rd week of the 9th month can be booked (further details are available in the booking terms and conditions for Hapimag apartments and hotels).

Dates for openings of booking periods

The Product Service covers the complete range of Hapimag products. Please contact us if you have any questions about your Hapimag products or if you wish to make changes.
Telephone +41 (41) 7 67 87 27
Fax +41 (41) 7 67 89 30
E-mail: produkteservice@hapimag.com

Note

Telephone conversations are periodically monitored by training personnel for the training of our employees.

The Hapimag Product Service covers

• Hapimag products (Hapimag Share_21, Residenz, Holiday World Visa, Holiday Pass and Feridence)
• Rebookings (transfers within and outside of the family circle and heirs)
• Name changes
• Splitting/merging member accounts 
• Buyback/share transfer 
• Information relating to tax queries, data sheet entries, product registers, etc. 
• Summary of Hapimag products and issuing purchase confirmation 
• Product shipping

Hapimag share transfer

Members who would like to sell their Hapimag shares can do so via the Hapimag share transfer programme.
The selling member issues Hapimag with an exclusive transfer request and specifies the desired sales price.