Dear Members, you will find all the required information on Hapimag on this portal. Here you can read all the company news, find out all about our special offers, and book your trips easily and at your convenience.
Free Service Line00800 3030 8080 (Important: Dial double zero)
Apartment bookingYou can make reservations as early as eight months in advance and as late as three days before travelling in the Online Booking Portal (access.hapimag.com) or as late as two days before travelling via the Service Center.
Last-minute travellers who want to travel to the destination on the same day or the following day, please contact the desired address directly.
NoteTo ensure the quality of advice and training of employees, telephone calls are occasionally monitored/recorded by superiors or training staff.
Prices and availability change constantly. Give us a call and we’ll look for the best offer.
It is possible that there will be no flights available at the time you reserve your apartment. In that case, your accommodation confirmation will be accompanied by a form for a provisional reservation. This airline reservation remains non-binding until flight times and prices are available.
Zero commission for scheduled and charter flights
There is now a charge for these services because the airline companies have dropped the commission for travel agencies. Hapitour is also affected by this decision. We have adjusted this service charge in line with the standard recommended levels on the market.
Book flights online
Public transport (train, bus, taxi) is available at most airports. We offer organised transfers. If you book a transfer, you will be greeted at the airport and taken to the relevant address.
We offer you exclusive special conditions for hire cars from AVIS.
Book hire cars online
Our insurance offers are handled by Europäische Reiseversicherungs AG in Basel. We offer:
- Travel cancellation insurance (for travel services with SOS protection)
- Hapicare 365 annual insurance (valid for all travel worldwide, with Hapimag or not)
- Supplementary insurance (recovery costs in hospital)
Online Booking Portal
The password-protected Online Booking Portal is generally available 24 hours a day. Between 00.00 and 06.00 CET, there may be isolated interruptions on account of end-of-day processing (e.g. waiting list entries, invoicing and other daily business). There will also be occasional planned downtimes; we will give notice of these here.
During planned downtimes, the Online Booking Portal and the member area will not be available.
- End-of-month processing01.12.2013 02:00 - 06:00
- Reorganisation15.12.2013 02:00 - 06:00
|Monday – Friday||Saturday|
|08.00 - 19.00||08.00 - 14.00|
Opening times for Product Service
|Monday – Friday||Saturday|
|08.00 - 19.00||Closed|
Offices are closed on Sundays and the following holidays:
|01.01.2014||New Year's Day|
|02.01.2014||St. Berchtold's Day|
|01.08.2014||Swiss National Holiday|
The offices are closed after 14.00 on the following days
|31.12.2013||New Year's Eve|
A booking period is opened on the 1st workday of each even month eight months in advance of the respective month. In each booking period, only stays that end at the latest by the 3rd week of the 9th month can be booked (further details are available in the booking terms and conditions for Hapimag apartments and hotels).
Dates for opening of bookings
|Monday, 3 February 2014||Booking months September/October 2014|
|Tuesday, 1 April 2014||Booking months November/December 2014|
|Monday, 2 June 2014||Booking months January/February 2015|
|Monday, 4 August 2014||Booking months March/April 2015|
|Wednesday, 1 October 2014||Booking months May/June 2015|
Service Line 00800 3030 8080 (free of charge. Important: Dial double zero)
Fax +41 (41) 7 67 89 30
The Hapimag Product Service covers
- Stays in the resorts and residences, including houseboats
- Existing Hapimag products (Hapimag shares, Hapimag Share_21, Residenz, Holiday World Visa, Holiday Pass and Feridence)
- Flights, hire cars, transfers
- Subsequent purchase of products (Hapimag INSIDER Lifetime, Hapimag SELECT and FLEX)
- Points and cash account, points kiosk and support for members on the Internet login
- Information and explanations regarding tax issues and payment conditions
- Summary of Hapimag products and issuing purchase confirmation
- Member account separation or amalgamation
- Name changes
- Buy-back/Buy-back list
- Product transfers (private resale, giving away or inheritance)
To ensure the quality of advice and training of our employees, telephone conversations are occasionally listened to or recorded for analysis by supervisors or training staff.